Like was helpful in reviewing the status of our furnace and thermostat after an Electrical Surge. It almost gave me Piece of Mind...had he performed this service once we learned that my equipment was running normally.
Hi, I had a wonderful service experience with your company and technician. I receivedan appointment the next day which was wonderful. Not only did he look at my furnace, but he also gave me a quote on a new one because this one is so old. I had been freezing for two days in the house and he diagnosed the trouble to be outside. I called We energy and a crew came out and fixed my drop in about three hours.
Kettle Marine was incredibly responsive to my urgent call. Replaced my aging furnace with a new Lenox within 24 hours. Communication throughout the process from technical to sales and install was top shelf. 10 STAR Rating!
Dustin was on time and polite. Once he found the malfunctioning part, he informed me of the price and purpose and then after approval, put it in right away. Once the work was completed, he walked me through his recommendations for continued and better service out of my boiler.
The technician, Tyler, was on time and thorough in checking everything. He also serviced a rental property I have in Shorewood yhe same day. Again he was thorough. This was second time using Kettle Moraine and was very pleased
Bill is very professional and provides the highest quality service. He explains what he is doing and informs me of any issues he may find and what is needed to correct. I specifically request Bill because of this. He is a real asset to Kettle Moraine.
Brian B from Kettle Moraine heating was prompt on calling me after i submitted an after hours call. He stopped at our home in a very reasonable time. He was very polite and answer all of our questions. We were up and running in a very short time. I would recomend Kettle Moraine to others. I like the business model that makes them customer driven. Great job
We used Kettle Moraine Heating and Air for radon mitigation. Easiest process! We emailed to schedule for an estimate. The response was quick, the service rep was friendly, knowledgeable and explained everything. The installation team was prompt, friendly, super clean, and completed everything with no interruption to our day. Highly recommend this team!
I highly reccomend Kettle Morraine Heating & Cooling. I'm on a limited income, my house is old & the wiring is questionable so repairs are always complicated. They helped me get my heat going for a reasonable price, they informed me of several options, they talked me through each step & helped me to understand the whole process. I've never had a more pleasant experience with a service tech- he was super conscientious & did follow up. When initially calling, everyone I spoke to, (receptionist, service desk, manager & schedulers) was professional & kind. Not only did I get a call from the tech when he was on his way, but I got a txt from the office also with his photo. Will definitely use them again
We have used Kettle Moraine for years. They are always timely, polite, and honest about the services they provide. They explain and show what they are doing. A+++
Brian came out today and repaired our furnace. He was very professional, friendly, and explained everything in detail. Excellent company to deal with from the first phone call to the final repair.
Tyler did a great job servicing my furnace and humidifier. He was prompt and professional which is not unusual for Kettle Moraine Heating. I wouldn't use any other company. Five stars for sure.
Absolutely highly recommend Kettle Moraine Heating, A/C and much more! From estimator, Cole to installation experts Mike and Joe, office Sherry and Katy and electricians Jake, Joshua and others..... new furnace and A/C installed in record time and explained the features. Each employee professional, courteous and clearly knew their business. Highly recommend this company!
Dylan Rohde from Kettle Moraine Heating is the best HVAC tech we have ever had in our home. He went “outside the box” very thoughtfully and discovered the sources of three issues that have plagued us and had not been accurately diagnosed by our previous HVAC firm - which would have cost us at least $1500 to repair. He fixed all 3 at NO COST to us! Wow.
Our church Immanuel UCC in West Bend has a Peace of Mind package. We had out fall maintenance scheduled for Tuesday the 26th of November starting between 8-10:00 AM. Jeremy and Damian showed up at 8:00 as scheduled and began their task of servicing our 5 furnaces and 2 boilers. Everything went off without a hitch. There was one repair done on one boiler, but it was no surprise because we were made aware of the issue that last time, they inspected that boiler. Jeremy and Damian were completed with all the inspections by 2:30. They were super to work with and very courteous to everyone they interacted with.
Our experience with Patrick from Kettle Moraine Heating was very good. He was prompt, did a great inspection of the furnace. Very good service would highly recommend him.
I was referred to Kettle Moraine thru Home Depot store referral program last yr. After interviewing several HVAC companies, including the one I had used since 1995, I chose to purchase both furnaces from Kettle Moraine Heating & Cooling. Great experience with the install and I just finished the annual maintenance and cleaning service. The technician was on time, very professional, reviewed my expectations before starting the work and explained everything to me afterwards. I am very happy and grateful to Home Depot for introducing me to Kettle Moraine Heating & Cooling. I also learned today that KM has other services such as radon mitigation, and plumbing. I like the idea of calling one trustworthy company for maintenance projects so that is a plus as well.
It was great that the company sent us a text ahead of time that the technician was on the way with a picture and Information on his favorite sports teams. He was on time And very respectful of property. Everything. looked beautiful when he was done. Meaning the stuff he Installed looked great and to code and everything was clean. He was politeand informative. All-around great experience. The salesman was nice and friendly, and all the staff that I worked with. This install has helped us decide that this company is our new go to for any maintenance.
We had Brett out as a requested technician to inspect our furnace in preparation for the winter ahead. He confirmed all was functioning properly and gave me a heads up that the filter would need to be replaced in the not too distant future.He is personable and I will request him again for inspection of our air conditioner before summer rolls around.
I had the BEST experience! After four weeks of another company “trying” to fix the furnace, I finally called Kettle Moraine Heating. Tim came over within an hour of my call, and the furnaces & AC units were installed two days later. Matt and his team were professional, knowledgeable and hard working. I’m so happy I went with Kettle Moraine!
I've spent the majority of my life in some form of customer service so I tend to set the bar high. Well this company has truly exceeded my expectations. Professional, Curteous and Informative are just a few words that come to mind. Kettle Moraine you have a customer for life.
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