I had Pete come out on 6/25 just for an air conditioner but after finding out that I needed repairs on the furnace I asked if they could replace both even thou it was already scheduled for 6/28 --- he made it happen! These guys are great! Explained things along the way, made recommendations to remedy issues that I had, kept me updated, answered my questions, cleaned up very well - a very good experience! Would definitely recommend them!
Brett is knowledgeable, efficient and considers the customer situation with his recommendations. Could have sold me a whole new system; instead increased refrigerant and is giving it a shot before taking that plunge. Grateful for this technician's expertise and his and Kettle Moraine's integrity. Hope to see you in a couple months Brett.
Latest review. Original review written Fall 2023.~~~~Dustin Shaw came by this week, (6/24) took a look at my AC system and recommended improvements that addressed some concerns I had been having. He's coming back next week to install some new equipment that needed to be ordered.What a great guy. He was a high level expert, super friendly and even took on a brief question unrelated to my AC system. I've been with the Kettle Moraine heating company for 8 years and they cover many other skills now. I am happy with them and their experts in every possible way!Dustin is terrific.~~~~~~Earlier reviews below:My thermostat went out so I called my go-to heating company. Brent Von Hoffman was here in 2 hours and worked about 6 hrs over 2 days. The thermostat was the main problem but I was impressed that he found many components that were having problems inside the furnace, but were under warranty. Very happy to get heat again and a professional job of fixing it.~~~~~~~Update: Brent came back in Spring '24 to complete the thermostat job that had to wait for warm weather and balance the airflow. He's still the greatest. A pro who happily answered all my questions and did a great job. I love this company.
I was very pleased with Kettle Moraine Hearing & Air Conditioning from my 1st phone call to completion of the job. Everyone along the way was pleasant & helpful. Manny & Faith arrived on time and got right to work. They kept me informed along the way and made sure all my questions were answered before they left. I needed a new furnace & a/c unit. The price I was quoted was reasonable and was exactly what I paid at the end. No surprises. Thank you!!!
Paul did a thorough job and took his time to explain things and answer questions. On top of that, in the process of discovering what was not working in our system, his screwdriver fell in the toilet and he was not shaken up. Washing our air conditioner almost turned into a water fight with my son. We had a great experience, thanks!
Brent V, like all of the people we work with at Kettle Moraine, highly skilled, competent and pleasant! Context = annual boiler maintenance. Highly and without hesitation recommend the company.
Spectacular response and service from Aaron Blakley of Kettle Moraine. Aaron was professional, knowledgeable, efficient and personable. He quickly diagnosed the problem we were having with our HVAC (Carrier AC, Bryant furnace and Nest thermostat). Aaron explained the solution in easy to understand terminology and also suggested several updates that would be appropriate.I will not hesitate to enlist their services again if we require them. And yes I would definitely recommend them to friends.Thanks again Aaron!
Patrick was great - on time, thorough, professional and great with our animals! Kettle Moraine Heating & AC are fantastic and we have such peace of mind with their service of our heating and AC systems.
We use Kettle Moraine Heating & AC for all our furnace/AC needs. They provide professional, thourough, friendly service. It was a rainy day and he used booties to protect our floors. Matt went above and beyond tuning, cleaning, and adjusting our furnace and AC unit. I highly recommend them!
Luke did a great job of checking everything out, explaining what our best options were and was very thorough. No up selling, quoted exactly what we needed and requested.
Whole process was amazing from quote to install. Jeremy was very knowledgeable professional, and personable. Felt like buying from family. The install team was very productive and friendly.
Great experience with this company. I came across them on google and I’m so glad I did. Before calling Kettle Moraine Heating & Air Conditioning, LLC, I was quoted an outrageous price from a different company for water tank replacement. When I called KM I spoke with a totally awesome & sweet lady named Caitlin and she assured me her team would come out and assess for much lower cost than the previous company told me. She got someone from the KM team, CORY, to come out 2 days later and he fixed the problem within an hour. Only paid a tenth of the price I was quoted from a different company. I couldn’t be more pleased with their honesty, hospitality, & communication. Overall a GREAT experience and I will be sure to call them for any future heating and cooling inquiries.If you’re looking for a honesty company this is who you should call.
We have full faith in the excellent service from Kettle Moraine HVAC & plumbing. Today our technician was professional and efficient. AC problem solved!
Patrick came out today for service maintenance on our A/C. He explained in detail what he was going to do. He was polite, friendly, and very professional. I will continue to use Kettle Moraine for all my heating and air conditioning needs they have excellent service and great prices.